Bet9ja Privacy Policy — Your Data, Explained

1 Introduction

This Privacy Policy applies to all users of the Bet9ja platform, including the website at bet9ja.cx and the Bet9ja mobile application available for Android and iOS. It explains how we handle your personal data from the moment you register an account through to when you close it.

We understand that privacy matters. When you create an account on Bet9ja, deposit PKR through JazzCash or Easypaisa, or place a bet on a PSL match, you are sharing personal and financial information with us. This policy tells you precisely what we do with that information and what we do not do with it.

If you have questions about any part of this policy after reading it, you can reach our support team at [email protected]. We will respond clearly and without unnecessary delay.

2 What We Collect

We only collect the information that is genuinely necessary to operate the platform, process transactions, and comply with our anti-fraud and responsible gaming obligations. Here is a breakdown of the categories of data we collect and how each comes to us:

We do not collect sensitive personal data such as political opinions, religious beliefs, or biometric information. We do not collect data about children — the platform is strictly for users aged 18 and above.

3 How We Use Your Data

Every piece of data we collect has a specific, legitimate reason behind it. We do not collect data speculatively or for purposes we cannot justify. Below are the main ways your information is used on Bet9ja:

• Account management — to create, maintain, and secure your Bet9ja account, and to verify your identity when required.
• Processing transactions — to handle your PKR deposits via JazzCash, Easypaisa, Raast, Bank Transfer, or card payments, and to process withdrawal requests accurately.
• Providing the service — to display relevant odds, process bet settlements for Cricket, PSL, T20 and other markets, and to run Casino and Live Casino games correctly.
• Fraud prevention and security — to detect unusual activity, investigate suspected misuse, and protect both the platform and other users from harm.
• Responsible gaming — to monitor play patterns, apply deposit limits or self-exclusion requests, and flag accounts that may benefit from intervention.
• Customer support — to respond to your queries, resolve disputes, and maintain a record of our communications with you.
• Marketing (with your consent) — to send you information about promotions, bonuses, and new features if you have opted in. You can withdraw this consent at any time.
• Platform improvement — to analyse aggregated, anonymised usage data so we can improve the app, the website, and the overall betting experience.

4 Payment Data

Financial data receives a higher level of care than general account data. When you deposit or withdraw PKR on Bet9ja using any supported payment channel — JazzCash, Easypaisa, Raast, a bank account, or a debit or credit card — the following applies:

• Full card numbers and CVV codes are never stored on Bet9ja servers. Card payments are processed by a PCI-DSS compliant payment processor and we only retain a tokenised reference.
• JazzCash and Easypaisa account numbers are stored in encrypted form, linked to your Bet9ja account for the purpose of processing future withdrawals to the same method.
• Bank account details used for withdrawals are stored in encrypted form and accessible only to our finance team for the purpose of processing your withdrawal.
• A complete transaction history is maintained in your account dashboard. You can review all deposits and withdrawals at any time when logged in.
• If a dispute arises relating to a transaction, we may share relevant payment records with the payment provider or a dispute resolution authority as required.

5 Cookies & Tracking

The Bet9ja website uses cookies and similar tracking technologies to make the platform work properly and to help us understand how users interact with it. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following types of cookies:

• Strictly necessary cookies — these keep you logged in during your session and are essential for the platform to function. You cannot opt out of these without stopping use of the site.
• Functional cookies — these remember your preferences such as language settings, preferred payment method, and display choices.
• Analytics cookies — these collect anonymised data about how pages are used, which features are popular, and where users typically encounter issues. This helps us improve the platform.
• Marketing cookies — only active if you have given consent, these help us ensure that any promotional content we show you is relevant to your interests rather than random.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use Bet9ja normally. On the mobile app, tracking preferences can be managed through your device's app permissions.

6 Data Sharing

Bet9ja does not sell your personal data. We do not share it with advertisers or data brokers. There are, however, limited circumstances in which your data is shared with third parties, all of which are necessary to operate the platform or comply with obligations:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners, and card networks receive the minimum data necessary to complete your transaction. They operate under their own privacy policies and are bound by their own security standards.
• Identity verification providers — if additional KYC verification is required for your account, a third-party identity verification service may process your documents. We only use providers with appropriate data security certifications.
• Casino game providers — Live Casino and Slots games are provided by third-party studios. These providers receive session data necessary to run the game but do not receive your full personal profile.
• Fraud and security providers — we use specialist services to detect fraudulent activity, bot usage, and account abuse. These services receive technical data such as IP addresses and device fingerprints.
• Legal and regulatory disclosure — if we are required by law or a valid legal order to disclose information, we will comply. Where legally permitted, we will notify you of such a request before complying.

All third parties who process data on our behalf are required to handle it securely and use it only for the purpose for which it was shared.

7 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a defined period after closure. Retention periods are based on what is practically necessary and what our security and operational obligations require.

• Active accounts — all account data is retained for the duration your account is open.
• Closed accounts — core identity and transaction records are retained for a minimum of five years after account closure to support fraud prevention and audit requirements.
• Support communications — retained for two years from the date of the conversation, unless the matter relates to an ongoing dispute.
• Technical logs — IP addresses and session logs are retained for 12 months and then deleted or anonymised.
• Marketing consent records — kept for as long as needed to prove that consent was given, or until you withdraw consent.

When data is no longer needed and no longer required to be kept, it is securely deleted or permanently anonymised so that it can no longer be linked back to you.

8 Security Measures

Protecting user data is not something we treat as an afterthought. Bet9ja implements multiple layers of technical and organisational security to prevent unauthorised access, loss, or misuse of your information.

• All data in transit between your device and Bet9ja servers is encrypted using TLS (Transport Layer Security).
• Data at rest — including personal account details and financial records — is stored using AES-256 encryption.
• Access to production systems and user data is restricted to authorised personnel on a strict need-to-know basis, and access is logged.
• Two-factor authentication is available for your Bet9ja account and is strongly recommended, especially if you use the platform regularly.
• Our systems are monitored continuously for unusual activity. Suspected security incidents are escalated immediately for investigation.
• In the unlikely event of a data breach that affects your personal information, we will notify you without undue delay and explain what has happened and what steps are being taken.

9 Your Rights

You have genuine rights over your personal data and Bet9ja respects them. Below is a summary of what you can ask us to do and how to go about it:

To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. We will acknowledge your request promptly.

10 Minors

Bet9ja is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, make a deposit, or use any part of the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that an account has been created by or for someone under 18, that account will be closed immediately, all funds will be returned via the original payment method, and all associated data will be deleted from our systems.

If you are a parent or guardian and believe that a minor has accessed Bet9ja using your details or created their own account, please contact our support team as soon as possible so we can take immediate action.

11 Policy Updates

This Privacy Policy may be updated from time to time. When we make meaningful changes — for example, if we add a new category of data collection or change how we share data — we will notify registered users via the contact details on their account before the changes take effect.

Minor updates, such as clarifications in wording that do not change the substance of the policy, may be made without direct notification. The "Last updated" date at the top of this page will always reflect the most recent revision. We recommend checking this page occasionally so you remain informed.

Continued use of Bet9ja after an update to this policy constitutes acceptance of the revised version.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how your data has been handled, please get in touch with the Bet9ja support team: